Accreditations & Certifications
JW Auto Care is a proud member of the Automotive Service Association (ASA) and has ASE Certified Technicians, including ASE Certified Master Technicians to properly service your vehicle.
What does all this mean to you?
As the customer of an ASA MEMBER SHOP, be assured that:
- We stand behind our service and products;
- We are committed to the highest standards of business practices;
- We employ competent, skilled technicians;
- We use only quality parts and offer the best possible service - all at fair prices;
- We are constantly concerned about staying up-to-date on the newest technologies in the automotive industry;
- Your complete satisfaction is our ultimate goal.
The Importance of ASE Certified Repair
In years past, finding a competent auto technician was a matter of chance. Much of the guesswork has been eliminated, thanks to the national program conducted by the non-profit National Institute for Automotive Service Excellence (ASE). ASE tests and certifies automotive professionals in all major technical areas of repair and service. With nearly 400,000 currently certified professionals, the ASE program is national in scope and has industry-wide acceptance and recognition. ASE requires technicians to re-test every five years to keep up with technology and to remain certified. All ASE credentials have expiration dates. JW Auto Care has ASE Certified Technician's and atleast one ASE Master Tecnician on staff.
Choosing a Repair Shop Checklist
Here are some tips from the non-profit National Institute for Automotive Service Excellence (ASE) on finding a good repair establishment:
Start shopping for a repair facility before you need one.
- Ask friends and associates for recommendations; consult local consumer organizations.
- Arrange for alternate transportation in advance so you will not feel forced to choose a shop based solely on location.
- Look for a neat, well-organized facility, with vehicles in the parking lot equal in value to your own and modern equipment in the service bays.
- Look for a courteous staff, with a service writer willing to answer all of your questions.
- Look for policies regarding labor rates, diagnostic fees, guarantees, acceptable methods of payment, etc.
- Ask if the repair facility specializes or if it usually handles your type of repair work.
- Look for signs of professionalism in the customer service area such as civic, community, or customer service awards.
- Look for evidence of qualified technicians: trade school diplomas, certificates of advanced course work, and certification by ASE.
- Reward good service with repeat business and customer loyalty.
Why Choose an ASA Shop?
Whether it's a collision shop or a mechanical shop, when your vehicle is repaired by an Automotive Service Association (ASA) member-business, you can expect the following:
- An attentiveness to you, the customer. ASA members work to earn and keep your satisfaction and trust. In fact, an average of 78 percent of customers are repeat customers.
- Repairs and service backed by years of experience. The average ASA mechanical repair shop is 24 years old and 94 percent of ASA mechanical members are part of family-owned businesses.
- Adherence to ASA's Code of Ethics that outlines professional business practices.
- Accurate diagnosis and repairs. ASA members stay up-to-date with evolving vehicle technology by attending technical education classes.
- Access to information. By belonging to ASA, members have access to more than 35 association benefits, including the latest technical and management education as well as regulatory information.
Click here for more information about the ASA.
ASA CODE OF ETHICS
THIS ESTABLISHMENT SUBSCRIBES TO THE FOLLOWING BUSINESS PRACTICES
- To perform high quality repair service at a fair and just price.
- To use only proven merchandise of high quality distributed by reputable firms.
- To employ the best skilled technicians obtainable.
- To furnish an itemized invoice for fairly priced parts and services which clearly identifies any used or re-manufactured parts. Replaced parts may be inspected upon request.
- To have a sense of personal obligation to each individual customer.
- To promote good will between the motorist and members of this Association.
- To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.
- To offer the customer a price estimate for work to be performed.
- To furnish or post copies of any warranties covering parts or services.
- To obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
- To notify the customer if appointments or completion promises cannot be kept.
- To maintain customer service records for one year or more.
- To exercise reasonable care for the customer's property while in our possession.
- To maintain a system for fair settlement of customers' complaints.
- To cooperate with established consumer complaint mediation activities.
- To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
- To uphold the integrity of all members of the Automotive Service Association.