There is no better indication of how good an auto repair business is than the reviews published by customers. At JW Auto Care, our auto mechanics are known in the Scottsdale and Tempe area as the best in the business, and many of our loyal customers have gone out of their way to post their comments. Take a look at our reviews:

5

It is so nice to know that there are good and honest repair places still out there. My daughter lives in Scottsdale, AZ and I (her dad) live in Wyoming. She went into see Johnny (her room mate has also been a customer) and they ran the most thorough check up of her car that I have ever seen. The report had examples of the fluids and pictures of the different readings. She sent the report to me and we could discuss what I felt needed to be done. The prices were fair and responsible and the service was done extremely quick. Thank you for providing such a great service to a young lady who is not from the area and giving peace of mind to her father that her auto repair needs are being taken care of by such a great company. Thank you!

5

Took my girls 1994 jeep there for some front end work and all I have to say is these guys know their stuff and are absolutely great. Price was fair and the work that was done is great. They even texted me on Monday to check up and see if everything was ok. Outstanding customer service. I will be giving them more business in a couple of weeks. I highly recommend these guys. Thanks Eric.

Hey Eric! Thank you so much for the GREAT review. Great work, Fair price and Outstanding customer service. That sums it up. Your Girlfriends Jeep is a nice one. Looking forward to helping you keep it that way. Thanks again.

- JW Auto Care
5

I would like to say that if you need a quick job on your tires JW is the place. We had to go back in California and Johnny took care of us. Thank you Johnny!

5

These guys are great. Ryan is awesome always checking in on the service provided. They have a car shuttle service that’s timely and free. They do not try to upsell you on anything and they give it to you straight. They also provide a detailed report on all of the diagnostic tests they are run. Highly recommend JW Auto . 10/10

Hey Garrett. Thank you so much for the wonderful review. We offer the detailed digital inspection as well as shoot straight because trust and transparency are so important in our industry. Especially in this day and age. We really appreciate you trusting us with your Jeep and look forward to a long contuied partnership. Take care.

- JW Auto Care
5

I left an earlier review that was not good due to the mix up with the appointment. That was resolved and my car was fixed. I am completely satisfied with the quality of the work and the treatment given by all involved. I am not the easiest person to please and am surprised I was taken care of and the quality of the work which was more than I expected. The shop is not the most expensive nor is it the least either, but I cannot complain with quality of service or work performed. Thank you and sorry but I procrastinate every thing that is why I did not write this sooner.

5

Wow. I have never experienced the level of customer service this place offers. Auto Repair shops make me very uncomfortable, but they did a great job of walking me through the process in a simple way and easing my nerves. The communication was amazing. Shortly after I dropped my car off, they sent me a link that contained diagnostics with pictures of the parts that needed to be repaired/replaced. The service was fast, they dropped me off at work in the morning and by the time they picked me up at the end of the day, the car was done! Ryan, Dave and Johnny get a thumbs up from me. They even followed up with me a couple days later to make sure I was satisfied. I look forward to being a lifelong customer! I heard about JW Auto through a friend who described his experience very similarly.

Hey Anthony. You deserve the WOW for this incredible review. Thank you SO much. Everything we do is with the customer in mind. We know repair facilities can be very uncomfortable to some. The communication keeps everyone in the know so that's comforting. The digital inspection platform that we use leaves no guessing by you the customer. Total transparency makes everyone feel good and takes all the worry away. We're so happy we could do that with you. Make sure and thank Kyle for us for referring you to us. We are also looking for a lifelong partnership. Starting with the Ford Edge and continuing forward with any and all vehicle purchases. Thank you again. Take care.

- JW Auto Care
5

If I could, I would give JW Autocare 10 stars. I have used them 2 times in the past few months and they are really wonderful to work with. Everyone is very friendly and helpful.The service is great. I waited until now to review because I wanted to make sure the repairs held up. My car is running perfectly! Lexus was charging me $9,114.78 JW Autocare charged me $2,671.10 Details below. May 18, 2021 Whenever my 2006 Lexus GS300 (85,000 miles) got to between 5-10 Miles per hour it would jerk and make a clunking sound. I took it to Bell Lexus where they gave me a loaner while they checked it out. I was told the following was needed: 1. Replace rear main seal while transmission is off $159.87 2. Replace radiator, hoses, clamps and thermostat $1,273.30 3. Replace water pump $798.10 4. Transmission assembly with 12qts fluid $4,811.03 5. Updated ECM card $2,072.48 My TOTAL Cost $9,114.78 including tax I told them I was not about to put over $9,000 into my 16 year old car. The service rep told me that Lexus had a special program where he could send a request for financial relief. I had no idea what he meant by this but a couple of days later he called me and said they had OK’d his request and had reduced my repair bill by $3,948 which would now make my bill $5,166.78, Now, this really made me stop and think, “ What the heck is going on?”. I returned the loaner car to Lexus and drove off in my car with the Lexus service rep yelling after me, “it’s the transmission!” I immediately drove my car to Jim Winter’s. I showed them my copy of the Lexus bill and told them Lexus had offered to reduce it by nearly $4,000. Needless to say, they were flabbergasted and assured me they would be happy to check my car out. I asked them to also check the brakes. After the inspection by JW Autocare I was told: 1. the transmission didn’t need replacing 2. the radiator didn’t need to be replaced but would be flushed out when they… 3. replaced the water pump. 4. I didn’t need a new ECM card as they would send the existing one out to be repaired which would take a couple of weeks, but would probably cost about $800. 5. They also would replace rear brake pads and the cabin air filter which Lexus hadn’t included in their price. It took about 3 weeks before the ECM card got back, but I was happy that they had given me a loaner car. It was an “older” car but as my youngest grandson said, “it’s great Grammy, it has air-conditioning, a radio and it runs, what else do you need?”. If I had been able to get a rental at the time (COVID) it would have cost me about $2,000 for a 3 week rental. Best of all JW kept me updated throughout the entire period so I never had to call and ask what was happening. November 10, 2021 I was unable to open the driver’s side door of my car. I called JW Autocare and spoke to Ryan who was very reassuring. I am an 83 year old lady and had no idea how I would ever be able to climb from the passenger side to the driver’s seat. He sent 2 employees to my home to check it out. One of them crawled into my car and drove my car to the shop where they repaired the door latch and seal. They then returned my car to me at my home. They also gave me a lovely flower arrangement as a “Thank You”. All this for $35.10. I can’t speak highly enough of the service.

5

I love this place and have been going around there since I was a kid! Very friendly environment and great customer service 👍

5

I really appreciate the detailed work, communication and professionalism from the team at JW Auto Care!

5

Have been using JW Auto Care for over 40 years and have always had good service and that's why we keep coming back. Even though we now live two hours away, if we need something major done, we come back top JW. They are fair, honest, and competent. You'll be happy with them.

JW Auto Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call JW Auto Care (480) 947-4687 if you have any issues in accessing any area of our website.