Update: After leaving my initial review, the owner personally reached out to me to apologize and make things right. I really appreciated the gesture and the professionalism, it showed they genuinely care about their customers. When we first visited, we were shocked by the nearly $300 charge for a routine oil change- much higher than what we’ve paid elsewhere for the same service ($150–$170). I initially felt like we were being taken advantage of, especially since we had just moved to town. That said, I want to acknowledge that the owner’s follow-up changed my perspective. Mistakes or misunderstandings can happen, and what matters is how a business responds. In this case, they did the right thing. I hope this experience leads to more transparency up front for new customers, because it’s clear they care and want to do better. ————————————————————————— Beware of this place! They’re here to rip you off! They will add a bunch of nonsense in your car like A can of mints and air fresheners to distract you while they take you to the cleaners! Came for a simple oil change-we just moved to town and needed to find a new auto shop.We’ve been doing Oil changes for the last five years on our vehicle and it’s always cost us about $150-$170. These guys charged us almost $300 today! For the same oil change we’ve been getting for the last five years that has cost us $150-$170. Absolutely ridiculous. Never again will we come here. There’s plenty of other great honest auto shops here in town and I’m sorry I didn’t research this place better. hopefully, I can save someone else from getting ripped off with this review!
Thank you for updating your review and for giving us the opportunity to make things right. I truly appreciate your willingness to have an open conversation, and I’m glad we could clear up the misunderstanding. Your feedback is important, and we’re committed to improving transparency so every customer feels informed and valued from the start. Welcome to the neighborhood, and thank you again for your understanding.
- JW Auto Care