I was on a vacation in Scottsdale all the way from Kansas when I started having some engine issues in my 2019 MB A220. I immediately called JW Friday morning and worked with Ryan. Got the car in, and had a diagnosis within a few hours. Although the news weren't particularly great, the team at JW walked me through best next steps and went above and beyond to make sure I was informed every step of the way. The team spent time researching the issue and learned that this was an issue with this specific motor that was currently under a warranty extension. They worked directly with Mercedez Benz of Scottsdale. Upon confirmation that this issue was covered Ryan provided me all the information I needed to begin the warranty process with MB, and they took it from there. I am thoroughly impressed with Ryan and the team at JW, they turned something extremely negative into a 'not so bad'. I am very thankful to the team and cannot recommend them enough.
Thank you Alejandro for the incredible review! We appreciate your kind remarks about our service and we are glad our team were able to find your 2019 Mercedes Benz A220 was still under warranty. We appreciate you choosing us for your diagnosis and hope that you make it home to Kansas safe and sound!
- JW Auto Care