Your staff offered personalized customer service that I needed. Car problems are stressful and upsetting regardless, and your people went above the normal call of duty by telling me how I would get a recall repaired at a dealer and called the dealer with my VIN to check. Then they did a free visual inspection and gave me worst / best case scenarios for how much it would cost, and I did research and found that your shops pricing was very competitive (the dealer would've cost about $200 more). I can tell that your employees are honest and genuinely care about your customers. I left my car and it was fixed in less then 24 hours then you even offered free shuttle service and gave me a flower!!! Your shop makes the best of a bad situation through these actions and I'm loving it! I'll for sure be back for regular maintenance! Thanks again!