Ryan was, was thorough explaining the situation on my 99 Toyota. He was kind enough to go over all the details in the statement & explaining further situations existing or future repairs. He was very thoughtful and helped me to understand what was going on. Things are very expensive now and he could empatize with me on that. It's an old vehicle, but I am not affording a $20 thousand or more vehicle at my age. By the way, as I got into my car, a wonderful floral surprise was on the seat. I would suggest if you need repairs or just estimates to check them out.Thjank you for the kind service.