JW Auto did a steering replacement and new struts for my older Toyota Avalon in 2021, totaling about $4200 of work. A few months later another service provider gave me a report saying the shocks and struts "do not meet manufacturer's recommendations." I called Johnny, who assured me they had done a thorough check with the strut supplier--Monroe--and that they were designed for my car. That satisified me since JW has always done great work for me. A few weeks ago, the same shop but different tech wrote a report during a routine alignment that the struts were not performing correctly, resulting in a "dip" and "bounce" in the vehicle and recommended additional repair steps. At this point I provided both reports to Johnny, who immediately had me bring the car back and personally took charge, assigning two mechans to road test the car, double-checking the parts installed with NAPA, and putting the car on the rack and personally taking photos that he sent me. Everything checked out fine! He also gave me the parts numbers so that I could input them into suppliers online--all said the parts were a "perfect fit" for my car. On top of that, JW checked out everything else on the car--$85 worth of services. No charge for any of this work. You can't beat JW Auto for integrity. They know their stuff, don't try to upsell you, and they are super courteous. They offer frequent coupons as well. Just got a $50 gift card for my next service. Highly recommend.