JW Auto Care - Scottsdale

Quick, thorough, and good customer service.

After getting a recommendation to JW Auto Care from another auto mechanic (that's always a good sign) I gave them a call and was asked to bring the car by and they'd work it in, which was perfect because I was in the middle of a cross country trip. While in the shop I had an opportunity to watch and listen to the team work with other clients both in person and on the phone, I was quite impressed. They were polite, courteous and respectful of their customers time, so much so that they even offered me a ride to where I was staying and even offered to pick me up when the car was finished. The car was delivered as promised and on time. JW's didn't stop there, they did a checkup on the car advised me of some things I need to keep an eye on and even did a follow it up with a text a few days later. Definitely some of the best service and follow up I've ever received, highmarks for JW's. I wouldn't hesitate using them again or recommending to others, top-notch service all-around!!!

JW Auto Care has been my trusted automotive service provider for years. Jim, Ryan, and their team consistently deliver exceptional, honest, and skilled service at competitive prices. Their clear explanations and reliable repairs always exceed expectations. Whether you're a first-time visitor or a long-time customer like me, rely on JW Auto Care for top-notch, reliable service. Expect nothing short of excellence from Jim, Ryan, and the rest of the team.

My absolute go-to auto repair shop! The guys at JW Auto always make sure I’m taken care of, and the customer service is unmatched. Shout out to Carlos for coming in clutch for me on multiple occasions. I refer all of my friends and family to this business. Hard workers and great people!!

If you are looking for a repair shop you can trust, you’ve found it! I was lucky to be referred to JW Auto Care by an acquaintance JS, and the key word in their name is Care. These people really do care. I’m confident I wasn’t sold some thing I didn’t need nor did I pay more than I should have! Btw Scottsdale RR estimated double. Also! When I picked up my vehicle it was CLEAN!! Thanks JW!

Extremely helpful and prices are not bad.

Best service!!!!! Extremely nice and Professional staff. Carlos, was very helpful. This is the only auto care shop I trust.

My boyfriend discovered JW Auto while searching for a shop to repair his AC. We were so pleased that we’ve each returned to them to receive second opinions (after being told by shops in our area that our vehicles required pricey repairs). I was told that I needed close to 3k of work done on my car. JW Auto inspected it and found that many of the issues reported by the previous shop were nonexistent. I was shocked and angry that this other shop was trying to make money off of me under false pretenses. I so appreciate that JW Auto saved me close to a thousand dollars! After his AC was repaired, my boyfriend had a similar experience with a local shop claiming he needed thousands in repairs as well. Again, his car went to JW Auto who told us that was not the case and they actually found other issues that really needed attention. We live close to 40 minutes away from this shop but will keep coming back for their friendliness, honesty, reasonable prices, and their ability to lend us a vehicle when our cars need to be in the shop for long stretches. It’s so helpful and convenient especially with us not being close by! Thank you so much to the entire team here for everything you’ve done for us!!

Finally! Someplace I feel good about...when we moved here 5 years ago, I was hoping to find a reliable auto repair shop. I know enough about cars to do a lot of my own repairs, but don't always have the right tools or knowledge to do some repairs. At my previous home, I had a mechanic that I knew when I took my car in, I would get an honest opinion and, if needed, repair job. Since moving here, we've been to 2 Ford dealers in the Valley and have left both of them frustrated and angry. Promising to never go back. JW Auto Care was recommended and we decided to give it a try. Instantly I felt like I was being given an honest opinion. We left the car for a couple days and the repairs were completed as promised. We will definitely be back when needed. Johnny (owner) followed up a couple days later to make sure everything was satisfactory.